Terms and conditions
ALL FARES ARE SUBJECT TO CHANGE WITHOUT NOTICE. TICKETS ARE BILLED THE DAY BEFORE DEPARTURE AND ARE ISSUED ON THE DAY OF TRAVEL.
Check-in: Please check-in 20 minutes prior to departure for all flights.
On scheduled service, each paying passenger has a luggage allowance. If you will exceed the luggage allowance, you must let us know ahead of time. On our charter flights, there is more flexibility depending on the number of passengers and the aircraft. If you will be traveling with larger items such as golf clubs, baby strollers, car seats, extra large suitcases, or animals such as a dog or cat in a carrier, please advise the reservations agent at the time of booking. An additional fee will be charged for these items.
Changes and cancellations can be made at no charge up to 1 hours prior to departure time and must be made by calling Salt Spring Air toll free 1-877-537-9880 or local 537-9880. Customers who do not show up for their flight will forfeit the fare paid.
We will call you to confirm your flight the evening before your departure day. PLEASE NOTE: If you have booked within 48 hours of your scheduled departure, you will NOT receive a confirmation phone call. If you are unreachable by telephone, we ask that you contact our office to confirm your flight no later then 2 hours before your scheduled departure time. You can reach us locally at 1-250-537-9880 or toll free 1-877-537-9880.
Complimentary Shuttle Service to VANCOUVER AIRPORT
Shuttle Service is now available to the Vancouver Airport Main Terminal (ONE WAY) when you are travelling with Salt Spring Air!
If you would like to take the shuttle to the main terminal at Vancouver Airport, please notify our
staff at check-in and we will organize it for you.
If you are taking the Sky Train from Vancouver Airport to Downtown Vancouver, the cost is $7.50 and it takes 25 minutes to Waterfront Station.
Departing Salt Spring Island (Ganges Harbour):
Please check-in at our office located in Grace Point Square at 3102-115 Fulford Ganges Rd. For the first flight in the morning, we serve Salt Spring organic coffee to take with you on your flight.
Departing Downtown Vancouver (The VHFC at Canada Place):
We arrive/depart from the “VHFC facility at the convention center”. By foot from Cordova and Thurlow. Take the foot path on the west side of the Shaw Tower directly down to the terminal.
Alternately, access via Harbour Green Park from Cordova and Bute. Proceed eastbound along the Seawall direct to the terminal. The Harbour Green Park route is recommended for guests with roller luggage as the Shaw Tower route has several stairs.
Departing Vancouver Airport (Richmond):
Please check-in with the Saltspring Air desk inside of the flying beaver float plane terminal near the South Terminal of Vancouver Airport, located at 4760 Inglis Dr., Richmond. This location is a 5-8 minute taxi ride from the Main Terminal at Vancouver International Airport. Parking is across the street for approximately.
Departing Maple Bay:
Please check-in with the Salt Spring Air pilot at the Maple Bay Marina. The Marina is located 15 minutes south of Duncan at 6145 Genoa Bay Road. There is free parking available at the Marina (but please sign in at the Marina Office), and your flight will leave from the end of the docks near the Gas Bar.
Departing Outer Gulf Islands:
Please check-in with the Salt Spring Air pilot at the designated dock for departure.